Professional Payroll Services, better known as PPS, was formed in 2004 as the brainchild of Tom Perry and Jackie Simpson. During a chance encounter at a benefit golf tournament, the two business acquaintances began discussing the payroll industry and felt that a company with their combined knowledge and experience could be a successful venture. As the discussions progressed it was determined that there had to be a better way for a payroll service to operate than to try to sell on price alone and sacrifice customer service to have a high volume of clients. With this in mind, they created the core principle of PPS.
Offer a fair price for the service, but provide a ``premium`` level of client service. For this to be done, certain procedures would need to be followed. First, they determined they wanted the highest quality of employees. This would entail finding employees that were stable in their career outlook and that would enjoy working in the payroll industry.
The second procedure or policy would be to have slow but steady growth with good quality clients. Most payroll companies are now looking at payroll as a commodity and are selling to whoever will sign up for their service. The PPS model is different. PPS, by design, acquires most new clients through referral with very few clients that come to us through other channels. This provides for a client base that is more familiar with the product and is more likely to be a client for a long time.
Our third guiding principle is to give the highest level of client service available in the payroll industry. By doing this, PPS is able to retain our clients instead of ``churning`` them like some other bureaus. PPS would much rather grow by 30 new clients a year and keep them, than add 100 clients a year and lose half of them for one reason or another.
Over the years, our core principles have never wavered.
Tom founded PPS in the summer of 2004 after beginning his payroll career in 1998 as a sales manager, then progressing to operations manager. He is responsible for the overall operation of PPS and spends the majority of his time in company and client development. He also stays involved with the daily payroll processing in case a client has a question. “Our clients like the fact that they can call me over any issue and I can help them resolve it.”
Sonja joined PPS at our inception in 2004. She oversees the day to day operation of the office and is responsible for the majority of our tax work. Sonja has a degree in Accounting and has over 14 years of payroll and accounting work. “I really enjoy working with our clients and learning about so many different businesses in our community”, she states. “The great relationships I have built with our clients over the last few years mean a lot to me.”
Hugh started in the Payroll business helping found Paynet Payroll Services in Johnson City way back in 1998. After a few years out of the industry, Hugh joined in the staff at PPS in 2016 as our CFO and Compliance Officer. In addition to those duties, Hugh also helps with client implementation and manages part of our tax service. Hugh enjoys playing golf and walking on the beach…although sometimes when he plays golf, it is like being on the beach as he plays out of a lot of sandtraps!
We are often asked what type of businesses use our payroll service. That question is very easy to answer. Any type of business with employees is a candidate to use a payroll company. After all, the employees need to get paid, and using a payroll company is more cost effective than the business owner doing payroll themselves.
There are very few industries that we would not consider for a client. Examples of the many industries we serve include: Fitness Centers, Golf Courses, Retail Stores, Fast Food Restaurants, Full Service Restaurants, Banks, Hair Salons, Funeral Homes, IT Companies, Accounting Firms, and Dentist and Doctor offices.
We are fortunate to work with several non-profit companies to provide their payroll and workforce solutions.
All of our clients are special to us. As we get to know the people we are working with, they become like family to us because of the relationship we build with them. We currently process payroll for clients from as small as having only 1 employee to having well over 600 employees. Our systems are scalable and designed to handle companies with well over 1000 employees.
I have been working with PPS since their inception in 2004 and with Tom since 1998. They have provided great service along with state of the art software that makes my life easier. I have the “Big Boys” in the payroll industry call on me all the time, but they can’t touch what PPS does for us either in service or in price. I think their new HR software, HRNext, rivals anything the national companies have. Nothing can beat what I call “hometown service”. I would highly recommend their services.
We began using PPS after many years with one of the large "National” payroll companies. It was a change we are glad we made. Although the pricing at PPS was much less than what we were paying, the biggest plus for us was the level of personal service they have given us. We are a construction company with jobs in many different states and PPS stays on top of the individual state and local tax laws to keep us in compliance. We would highly recommend PPS.
PPS has greatly reduced my time spent on payroll and allowed me to focus on more important projects. HRNext has definitely been an added benefit and a great tool in answering many HR questions regarding employee terminations, changes, etc. Ron is great to work with as well as everyone at PPS! Awesome staff and all have been very accommodating in some very unique requests!